Echo SP South Africa - Careers

Echo offers much more than just a flexible working environment and great benefits.

 

We make sure that every candidate we recruit is placed in a position that matches their skills and strengths with company and client requirements.

Happy staff make clients happy, so great care and consideration is applied during the process to ensure that each placement results in optimum productivity and job fulfillment

We are a proud Level 4 BBBEE contributor.

For further information on careers and vacancies, please send an email to careers@echosp.co.za


Network Operations Engineer 

Johannesburg, SA   I   Operations   I   Full Time

The Echo Network Operations division operates, architects, and maintains the core network infrastructure of the Echo business. The team manages a range of network services which support Echo’s core business and continuously investigates various performance optimisations. This division is responsible for network availability, capacity, and release management of infrastructure, and it drives technical innovation for related services within the Echo group. 

The responsibility will be to maintain and ensure the availability of core network infrastructure services, interpret business requirements into a technical network solution and provide technology roadmaps governed by strategic direction and business requirements. The position will require coordination with infrastructure projects and operations for the region and business.

The Network Operations Engineer’s role is to ensure that core network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, responding to network connectivity challenges, providing technical direction, using automation tools to enhance operational efficiencies, and mentoring engineers in operations and basic networking.

 

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Network Support Engineer (Tier 2) 

Johannesburg, SA   I   Operations   I   Full Time

The role is responsible for providing clients with professional second-line remote technical support and engineering service by proactively identifying and resolving technical incidents and problems.

The role will restore service to clients by managing incidents and seeing them through an effective resolution. Their primary objective is to ensure all requests, process events, and resolution incidents result in zero missed SLA conditions. It includes reporting and escalating issues to 3rd party vendors if necessary.

When required, they will take responsibility for receiving calls and incidents at the service desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required.

Assists with the implementation of agreed remedies and preventative measures.

This position typically works under limited supervision and direction. Incumbents of this position will regularly exercise discretionary decisions and need to be self-sufficient.

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